Terms of service

Lightning Research provides LR Defender, a device, bot and network intelligence platform, including APIs, a browser SDK, dashboards and analytics. The Services are provided "as is" and are subject to the availability and limits of your plan.

You are responsible for keeping your account credentials and API keys secure, and you must tell us at once about any unauthorized use. You agree not to share API keys or try to get around usage limits. You may not use the Services to break any law, to collect data without a proper legal basis, or to reverse-engineer our algorithms.

The Free trial plan needs no payment. Paid plans are billed monthly, in advance, in US dollars. Fees are non-refundable except where the law requires otherwise. We may change prices with 30 days' written notice. If a payment fails, we may suspend the Services.

All intellectual property rights in the Services, including algorithms, models, documentation and trademarks, remain with Lightning Research. You keep ownership of your data. By using the Services, you grant us a limited license to process your data only to provide the Services.

We process device data on behalf of our customers as a data processor. Customers remain the data controllers for data collected through their integrations. A data processing agreement (DPA) is available on request for Enterprise customers. We apply appropriate technical and organizational measures to protect all data.

Any uptime commitment, maintenance window or remedy, including service credits, applies only where your order form or Enterprise agreement sets it out. We announce scheduled maintenance in advance when we can.

To the maximum extent the law allows, Lightning Research is not liable for indirect, incidental, special or consequential damages. Our total liability is limited to the fees you paid in the 12 months before the claim.

You agree to indemnify and hold Lightning Research harmless from any claims, damages or expenses arising from your use of the Services, your breach of these terms, or your violation of anyone else's rights.

Either party may end the agreement at any time with 30 days' notice. We may suspend or close your account at once if you breach these terms. After termination, your data is deleted within 30 days unless the law requires us to keep it. The sections on liability, indemnification, intellectual property and governing law survive termination.

We may change these terms. We tell you about material changes by email at least 30 days before they take effect. Using the Services after that date means you accept the changed terms.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules. Any dispute will be resolved in the state or federal courts located in Delaware. Questions about these terms: support@lightningresearch.ai.